No worries - it's certainly meant to appear that way to the customer! There's a bit of cognitive dissonance almost - of course someone's paying for that service being better, it's just not you anymore. A bit like free shipping - consumers genuinely think brands…

PS readers’ Customer Service Award 2023: Anglo-Italian

Hi John, A really interesting comment, thank you. No pieces from women coming up, but I can certainly work on more. On the subject of what women want, though, we did write something here, and the consensus over the years is that while women certainly…

Reader profile: Simon

Thanks Richard!

Introducing: The PS Undershirt

Thanks Christopher, nice to be reminded of these old posts and their rants!

Interesting facts on loafers!

I'd go with typical tailored cotton trousers in that case, yes

Real bespoke chinos, in design, cloth and cut

Thank you Christopher. Do you think there's that direct a connection between minorities and this type of personality, though? From what I see, menswear is pretty swamped with people smoking cigars, standing in front of sports cars etc, and they're often white, but also Asian…

Both chic and bold: How to dress like Angel Ramos

I don't think you would be filling much of a gap in terms of smartness, it would more just be in terms of functionality - eg a chore jacket would have more pockets, operate more as an outright jacket, perhaps be layered over something else…

Overshirt, chore, teba: Defining the new casual jacket

Nothing other than that, no. If I don't have something made though, I could do something where I elicit thoughts and experiences from a range of friends that have had things made by him.

PS readers’ Customer Service Award 2023: Anglo-Italian

Hey Stephan, They're a bit blurry, sorry it's hard to tell! The only thing I would say is that it seems very small, and if the fusing were coming apart, you'd expect more bubbles across an area.

My shirt collars

Always up for ideas for new categories, yes Raj. We had new ones the past two years, then returned to the original ones this year. I think comparing drape cuts would be hard, as so few people have tried multiple ones (even just an award…

PS readers’ Customer Service Award 2023: Anglo-Italian

Simon, I did not know that DDP was such a pain on businesses. I thought, once the system is set up, it is smooth going. My apologies. Kr

PS readers’ Customer Service Award 2023: Anglo-Italian

Of the Best Customer Service honorees, the only one I've had direct experience with is the Armoury, and I can see why they made the list. I found their staff to be very knowledgeable, observant and accommodating. They spent a lot of time with me…

PS readers’ Customer Service Award 2023: Anglo-Italian

I think people are getting a bit carried away and distracted here, as ever. I agree that Anglo Italian is setting the benchmark for others to follow on the in-shop experience, each and every person on the shop floor is nailing it. They seem adept…

PS readers’ Customer Service Award 2023: Anglo-Italian

Bravo to Anglo Italian and Anderson & Sheppard. They are the only two shops I enjoy going into and consequently are pretty much the only shops I do go into. They both represent the gold standard in customer service and in both cases it comes…

PS readers’ Customer Service Award 2023: Anglo-Italian

Couple of great ones recently. The Emilie Hawtin was fantastic. How to dress for your figure and (I'd guess, based on her prose and her photos) her personality. My wife would look daft dressed in Emilie's wardrobe. Just as I'd look daft in a soft-shouldered…

Reader profile: Simon

Just received today, Simon and the M fit is spot on. (41 in chest, 33in waist) For a simple, no fuss tee, I must say the quality is off the scale. It’s almost a travesty to wear as it’s intended (as an undershirt) It’s too…

Introducing: The PS Undershirt

Gary, I get the sense that this Gregg's comment bothered you a bit? Why is that? I think he actually has an interesting point and was certainly not throwing shade at AI or its founder.

PS readers’ Customer Service Award 2023: Anglo-Italian

"Then it was relaunched in the 1980s as an all-things-to-all-men magazine, also known as a no-things-to-all-men magazine." *Laughing* THIS has got to me one of the realest remarks I've ever seen you make. I honestly don't know why I'm still subscribed to GQ and Esquire's…

Interesting facts on loafers!

Hi Simon, It sounds like you would class these as more of the “workwear” sort of chino, is that right? I’m looking for a smart chino, to fit something like the “casual chic” wardrobe you’ve described so well before. I’d love to get the fit…

Real bespoke chinos, in design, cloth and cut

Did you ever think that it might just be possible that he is an alpha male? If so, and that's authentically who he is, projecting your distaste for how he presents himself to the world really does nothing but showcase your inability to accept others…

Both chic and bold: How to dress like Angel Ramos

Hi Simon, How much smarter would a linen chore jacket be compared to the PS navy linen overshirt? I ask this because the navy linen overshirt is dark in color and made of a pretty thick linen, giving it more body and the potential to…

Overshirt, chore, teba: Defining the new casual jacket

Simon - would love to learn more on Corcos (nice to see that they won an award). I know you did a write-up on them a while back but any personal experience to share?

PS readers’ Customer Service Award 2023: Anglo-Italian

…and no one has complimented you for one of the best photo captions ever?

What are low, medium and high-rise trousers?

Hello, Simon! Here three photos where I tried to catch the issue in different places on the collar.

My shirt collars