No worries - it's certainly meant to appear that way to the customer! There's a bit of cognitive dissonance almost - of course someone's paying for that service being better, it's just not you anymore. A bit like free shipping - consumers genuinely think brands…
PS readers’ Customer Service Award 2023: Anglo-ItalianRead the comments
Hi John, A really interesting comment, thank you. No pieces from women coming up, but I can certainly work on more. On the subject of what women want, though, we did write something here, and the consensus over the years is that while women certainly…
Reader profile: SimonRead the comments
Introducing: The PS UndershirtRead the comments
Thanks Christopher, nice to be reminded of these old posts and their rants!
Interesting facts on loafers!Read the comments